OpenAI launched ChatGPT Work, a new AI agent that connects to email, Slack, calendars and GitHub to automate work tasks ahead ...

OpenAI has launched ChatGPT Work, a GPT-5.6-powered agent that acts across your apps and files, runs scheduled tasks, and can stay with a project for hours.

One part of the business that's often helpful to automate is your customer service, especially for simple, general questions ...

Anthony knows the feeling of grief well. Before the pandemic, his mother, father, and brother died within a few years of one another. When the 55-year-old lab technician from the Northeast received ...

Chatbots fueled by artificial intelligence bear disclaimers saying they cannot dispense medical advice or diagnose conditions, but they still field millions of queries from users who are sick, trying ...

Abstract: Modern business applications increasingly demand chatbots that can perform complex tasks by augmenting large language models (LLMs) with external tools and data sources. In this paper, we ...

Aliza Chasan is a Digital Content Producer for "60 Minutes" and CBSNews.com. She has previously written for outlets including PIX11 News, The New York Daily News, Inside Edition and DNAinfo. Aliza ...