When Des Traynor cofounded Intercom, being a founder was still "uncool." Now, it will get you Instagram followers.

Intercom considers itself the "next-generation Salesforce," offering a digital take on a timeless problem: improving businesses' interactions with potential or existing customers. McCabe and the rest ...

Between Skype, FaceTime and any of Google's apps for chatting, you might think a device like the Nucleus Anywhere Intercom redundant with the smartphone you already carry in your pocket. That said, if ...

Intercom is taking an unusual gamble for a legacy software company: building its own AI model. The 15-year-old massive customer service platform announced Fin Apex 1.0 on Thursday, a small, ...

The deal adds Fin's AI agent, which the company says resolves 76% of support queries without a human, to Salesforce's Agentforce platform ...

Ask Intercom CEO Eoghan McCabe about what he calls the “P-word,” and he’ll wince like he’s describing an overripe fruit. The native of Ireland has worked in software in San Francisco long enough now ...

Since Amazon first enabled voice calling and messaging between its Echo-branded smart speakers, it's also added various ways Alexa users can communicate with one another using their Echo speakers, be ...